Claim

A claim is what happens when a seller has not settled an outstanding payment with Kaufland Global Marketplace. In such a case, the seller will receive an e-mail informing them about the balance and requesting that it be settled within a certain timeframe via bank transfer.

If the claim remains unpaid after the deadline, another e-mail will be sent with a reminder and a request to pay the amount by a new due date. If this second deadline is also not met, there is a risk that the unpaid claim will be passed on to a debt collection agency for further processing. If this is the case, additional fees may be incurred.

Where can I find the claims?

Claims are listed in the “Accounting” menu in the “Unpaid Claims” tab in your Seller Portal. 

What do I need to be aware of?

• Your seller account may have a negative balance for a maximum of seven consecutive days. 
• A claim is only created if the seller account balance remains negative for more than 7 days. 
• At that point you will be asked to settle the claim, but you will only receive another claim if the balance increases.
• If multiple claims exist, they will not be combined, but dealt with individually. Consequently, another claim cannot be created for at least 7 days after a claim has been received. 
• The system automatically blocks payments from your sales until the outstanding claims have been settled and the balance is settled again. 
• A separate claim is created for each sales channel. A negative balance cannot be offset against the credit balance of another sales channel.

How can I avoid claims?

• Ensure that there is always enough credit in your seller account. One way to do this is by not paying out the entire amount withdrawable from your balance at once. 
• If you are active on several sales channels, select the sales channel that generates the highest or most regular sales revenue for the billing of the basic fee under Subscription. 
• If you receive a payment reminder via e-mail, please settle it immediately by making a bank transfer to one of the following accounts: 

How can I better track my claim(s)?

To track the outstanding amount, you can generate a bookings report by navigating to Reports. To do so, select the period mentioned in the “Unpaid claim” tab for the respective claim. The report shows you the details of the open claim in a way similar to a bank statement.  

You can find the invoices for the corresponding booking items in the Seller Portal in the Invoices section. The corresponding invoice is then created on the first day of the month two months later. 

Note

The unpaid claim does not necessarily correspond to a specific invoice item. It is made up of various bookings and invoices.