An overview

• At Kaufland Global Marketplace, your performance indicators take the national holidays of the respective sales channels into account.
• Therefore German (nationwide) public holidays are taken into account for Kaufland.de, Slovak public holidays for Kaufland.sk and Czech public holidays for Kaufland.cz.
• Sellers need to know the public holidays of the respective sales channels and make adjustments if need be.

Example

Seller based in Germany

Sales channel: Kaufland.de

The service performance on Kaufland.de takes public holidays throughout Germany into account. If you are based in Germany and are unable to ship orders on these days, your late delivery rate will not be negatively affected. The expected delivery times are adjusted to take each sales channel’s holidays into account. If an order is received on Kaufland.de on a German bank holiday, your delivery window will be automatically extended by one day. In addition, the public holidays are also taken into account when calculating your ticket response time for the tickets of each sales channel (in this example, Kaufland.de). Please note that this regulation does not apply to regional holidays.

Example

Seller based in Germany

 Sales channel: Kaufland.sk or Kaufland.cz

In this case, NO German public holidays are taken into account. So, for example, your delivery windows are not automatically extended. What this means for you is that to avoid negative effects on your performance and a deterioration in your on-time delivery rate or late delivery rate, you may have to make manual adjustments to your delivery windows in advance of German bank holidays. Customer tickets that are not processed on time during this time cannot be excluded – they are automatically included in the calculation of your ticket response time. In this case, your performance indicators and delivery times take the Slovak or Czech holidays into account.