Payment processing
This is how payment processing works with Kaufland Global Marketplace
- The customer buys an item on one of the Kaufland Marketplaces on 1st January.
2. Kaufland Global Marketplace handles payment from the customer and shares the customer’s shipping information with you.
3. Kaufland Global Marketplace calculates the commission on the sales price including shipping costs and adds these to the invoice for 1st January. If you are shipping from abroad, no sales tax will be charged on the commission.
4. You prepare the shipment and issue the invoice to the customer.
5. The customer will receive their order on 6th January.
6. Your sales revenue will be released in the Seller Portal 14 days after delivery of the goods to the customer. You can find details in the booking report.
7. On 20th January, you can transfer your sales revenue to your business account.
8. You will receive the monthly invoice for January on 1st February. The invoice for the previous month is made available on the 1st of each month.
- Kaufland Global Marketplace handles payment processing for all payment methods on your behalf.
- Once the order has been received, you can dispatch the goods immediately and provide the customer with an invoice. You should make these available to the customer directly by uploading them via the Seller Portal, your interface or API.
- Your revenue from the sale is released by Kaufland Global Marketplace 14 days after delivery of the goods to the customer (according to the tracking number) or 21 days after the order is marked as shipped (without tracking number). Please note: Opening a ticket will interrupt the amount of time until your revenue is released.
- The transfer of available sales proceeds to your business account can be initiated at any time via the Accounting section of the Seller Portal.
- You can find details of your sales proceeds and account movements in the booking report.
Enter bank details for payouts
Please enter your bank details for each sales channel.
- Just go to Settings > Shop Settings > Payment Details in the Seller Portal.
- In the “Bank details” tab, select the sales channel for which you want to enter bank details.
- Enter the bank details for the sales channel you have selected and save your information.
- Repeat the process as needed for any other sales channels.
Pay out foreign-currency sales in euros (e.g. CZK/PLN to EUR)
- Payment will be made in the respective local currency of the sales channel. In the sales channels in the Czech Republic and Poland, you can also take advantage of the option to pay out your marketplace credit in euros.
- In the Seller Portal, navigate to Accounting > Payout to see an estimated payout amount in euros.
Note: The terms and conditions of section 8.6 of the Payment Services Framework Agreement apply.
FAQ
Can I file the invoice directly for the customer?
Yes, you can upload invoices for customers directly. To do this, proceed as follows:
- Under “Order Management”, select “Show details” for the order in question. There you will find an upload field for the invoice.
We generally recommend that you upload invoices directly to reduce customer enquiries regarding missing invoices.
What requirements does Kaufland Global Marketplace place on sellers with regard to invoicing for customers?
With regard to invoicing, we kindly request that you do this yourself and upload invoices for each order in digital form.
To prevent customers from paying you directly, your invoices should include the following note:
“Achtung! Bitte veranlassen Sie keine Zahlungen auf unser Konto. Die Bezahlung erfolgt an die cflox GmbH. Sollten Sie per Klarna bezahlt haben, erhalten Sie eine separate Zahlungsanweisung von Klarna. Für weitere Informationen zu Klarna besuchen Sie www.klarna.de.” (“Important note! Do not remit any payments to our account. Payment should be sent to cflox GmbH. If you have paid via Klarna, you will receive a separate payment instruction from Klarna. For more information about Klarna, please visit www.klarna.de.”)
What can I do if my seller account shows a negative balance?
You should be able to release your earmarked credit to settle your outstanding balance within a set time frame. If this does not happen, it will result in an outstanding claim which must be settled by bank transfer.
The basic monthly fee will be taken from your available balance on the last day of each calendar month for the previous month. If your seller account does not show any credit available, the system will post a negative balance to your account.
How is the monthly basic fee charged?
Your basic fee will be shown on the invoice for the month after next.
Example: The basic fee for the time period from 1st to 30th September will be listed in the November invoice. This is due to the fact that the basic fee for September is not booked until 1st October. All bookings for the entire previous month are taken into account. The invoice for all bookings in October will then be issued on 1st November.
