Order Management
How can I retrieve my orders?
You have the following options to manage your orders:
- In case you are integrated with a software interface, you can most likely find your orders there
- You can retrieve the orders by API
- You manage your orders manually in your Seller Portal.
- You retrieve the orders using the sales report to be generated.
How do I confirm shipment of an order?
Under “Manage orders” in the Seller Portal you can select the option to “Mark unit sent” and thus provide tracking information for the order.
It is also possible to confirm shipment via interface or API integration. If needed, please reach out to your software partner for further information.
Please note that without shipment confirmation your sales revenues cannot be released.
Where can I find all of the carriers for the API?
You can find a list of all current carriers allowed for the “carrier_code” field in the API documentation at:
https://sellerapi.kaufland.com/?page=order-files#carrier-codes
Cancelling orders
Cancellations on Kaufland Global Marketplace apply to revocations as well as cancellations triggered by price errors or similar issues. It is important to enter the reason for the cancellation accordingly.
Who can cancel an order?
Cancellations can only be carried out by the seller or Customer Service in the Seller Portal, not by the customer.
How do customer refunds work?
Customers automatically receive a refund in the case of a cancellation.
Your target rate for cancellations
The monthly goal for seller-related cancellations (especially for unfulfilled sales contracts due to items not being delivered) is under 1% of all orders per month.
Transaction fees will be charged for cancelled orders if the following targets are not met:
- If the monthly seller-related cancellation rate (e.g. due to supply shortages) is between 1% and 2.99%, 5% of the total price of the cancelled transactions will be charged.
- If the monthly seller-related cancellation rate is over 3%, this fee will rise to 10% of the cancelled transactions.
Where do I find the cancellation reports?
You can see your cancellations in the Seller Portal in the “Sales” report in your Reports section. They are also listed in the monthly invoice.