EU online dispute resolution platform
The European Commission provides the European Online Dispute Resolution (ODR) platform to make online shopping safer and fairer.
Online sellers operating in the EU are obliged to provide the following data:
a. You must provide a link to the online dispute resolution platform. This link must be accessible.
Example text for the link
„Under current law, we are obliged to inform consumers about the existence of the European Online Dispute Resolution Platform. This can be used to resolve disputes without having to go to court. The European Commission is responsible for setting up the platform. You can find the European Online Dispute Resolution Platform here: https://ec.europa.eu/consumers/odr/.“
b. You must clearly indicate whether you agree or refuse to participate in a dispute resolution procedure.
Example text
„We are willing/not willing to participate in dispute resolution proceedings before a consumer arbitration board.“
This information must be saved for each Kaufland marketplace under Legal texts/Additional contacts.
If no information is available on the European Platform for Online Dispute Resolution, Kaufland Global Marketplace reserves the right to hide your offers.
Disclaimer
This information does not constitute or replace legal advice. Please inform yourself of your own responsibilities and, if necessary, obtain legal advice as to whether your offered products fall under the corresponding categories and requirements.