Customer invoices
What do I need to bear in mind when issuing invoices to customers?
- Please refer to the relevant information in our Seller Guidelines and our Seller Terms and Conditions.
- As a seller, you are responsible for invoicing the end customer.
For Poland
Please note that you must include your BDO number on your invoices in Poland.
Do I have to issue invoices to customers in the respective language of the country of sale?
It is not absolutely necessary to issue customer invoices in the national language. However, please bear in mind that local authorities may request all invoices in the local language in the event of an audit.
Note
If the “deemed supplier” model applies (you can find more information on our Info page on the EU Tax Directive 2021)), invoices for orders will be sent to end customers by Kaufland Global Marketplace. Invoices issued by Kaufland Global Marketplace are always in the national language.
You remain the counterparty to the transactions with your customers and are responsible for product liability and warranty claims, just like you are now.
Note: Correct tax rates
You are required to state the tax rate shown on the invoice in accordance with the VAT laws of the country in which your customer is based.
What is a “recycling fee”, and do I have to apply it for all invoices on all Kaufland sales channels?
The recycling fee is an advance disposal fee for electrical and electronic equipment that can be charged to the customer.
As a seller, you are responsible for invoicing end customers in Germany, Slovakia and the Czech Republic (except in the case of the “Deemed Supplier Model“). Please note that you are also required to show the costs for recycling your electrical and electronic equipment (EEE) as a “recycling fee” on the invoice.
Am I allowed to advertise my own store on the invoice?
Apart from the business details required by law, your invoice must not contain any other web addresses or links to your own shop.
Disclaimer
This information does not constitute or replace legal advice. Please inform yourself of your own responsibilities and, if necessary, obtain legal advice as to whether your offered products fall under the corresponding categories and requirements.